Hello -
Running rt 4.0.16 -- and this used to work when I was on 4.0.6.
When replying to a ticket I see the *Search for Articles matching* and
the *Include
Article* boxes, but neither of them are working for me (I've tried
different browsers).
In 4.0.6 there was a drop-down of all the available
On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote:
>Running rt 4.0.16 -- and this used to work when I was on 4.0.6.
>When replying to a ticket I see the Search for Articles matching and the
> Include Article
>boxes, but neither of them are working for me (I've tried different
Was a permissions thing. From what I saw, the Article in question was
applied to appropriate queue, but I still was not seeing it. I ended up
clicking the *check this box to apply this Class globally to all Queues *and
that fixed it.
Not sure why it didn't work with how it was originally set up.
Nevermind! My mistake...
It is working as it is suppose to. It had permissions for a specific
queue, and the ticket I was working on was not in that queue.
Disregard!
Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Tue, Aug 13, 2013 at 8:36 AM
