On Sat, Nov 13, 2010 at 1:20 PM, Kevin wrote:
> Thanks Josh, but the idea is to maintain a single email address for all
> customers and not multiple ones.
>
> Kevin,
You may want to look into using procmail in conjunction with your MTA to
route email message to different queues based on sender
Just a thought.
>
>
>
> Sent from SeniorBridge BlackBerry
>
> *From*: Kevin [mailto:herve@gmail.com]
> *Sent*: Friday, November 05, 2010 10:19 PM
> *To*: rt-users@lists.bestpractical.com
> *Subject*: [rt-users] How to automatically route tickets to queues based
>
rs] How to automatically route tickets to queues based on
sender email address
Hi All,
I am running the latest version of RT and I have several queues for my clients.
They all use a single email address to submit support requests, but they all go
to the Default queue. I want to route tick
Hi All,
I am running the latest version of RT and I have several queues for my
clients. They all use a single email address to submit support requests, but
they all go to the Default queue. I want to route tickets to the
appropriate queues upon arrival based on the sender email address. For
insta
