Hi.
I'm trying to generate a custom TimeWorked report. I've found
http://requesttracker.wikia.com/wiki/TimeWorkedReport
with notice, that increment of TimeWorked should be skipped if created
by RT_System user. However, in my RT (4.0.10) this transaction has been
created by the user performing me
On Sat, Jun 01, 2013 at 03:16:12PM +0200, Ryszard Łach wrote:
> with notice, that increment of TimeWorked should be skipped if created
> by RT_System user. However, in my RT (4.0.10) this transaction has been
> created by the user performing merge, not by RT_System.
>
> Is this a new approach in 4
On 06/03/13 18:58, Kevin Falcone wrote:
> TimeWorked and Merges is a bit of a mess, but has been cleaned up a
> tiny bit in alter 4.0s and definitely on master (what will be 4.2).
> It'd be a lot easier to get a sense of what you're seeing if you
> showed us the transactions you're looking at. -kev
On Mon, Jun 3, 2013 at 11:20 PM, Ryszard Łach wrote:
> On 06/03/13 18:58, Kevin Falcone wrote:
> > TimeWorked and Merges is a bit of a mess, but has been cleaned up a
> > tiny bit in alter 4.0s and definitely on master (what will be 4.2).
> > It'd be a lot easier to get a sense of what you're see
