Hi, Here's what I'd like to have done.
I have 4 queues for different departments. I am setting up the global permissions for ALL our users. I'd like them to have these abilities. - See their own tickets - See what queues they can put new tickets into - Reply / modify their own tickets / dashboards / profiles What I don't want them to have is. - ability to read items that they do not own / create I have created a group called USERS, that everyone starts out in. This group has the following permissions. - CreateOwnDashboard - CreatedSavedSearch - CreateTicket - DeleteOwnDashboard - ModifyOwnDashboard - ModifySelf - ModifyTicket - ReplyToTicket - SeeOwnDashboard - SeeQueue ( I have no idea how else for them to view their tickets, which also seems to let them see everything) - ShowTicket - Watch So far I have it so they see to much, with no easy way for them to see only thier tickets. Any advice? I'm sure I need to remove / add some permissions for the groups. Thanks, Charlie _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
