JJ,
It looks like you have the same scrips for both Global and per Queue.
That is not necessary unless you want the Queue version to act
differently. If so, you name it the same and have different actions or
templates, etc. specified. Global means exactly that, ALL Queues will
use it. If yo
On Mar 28, 2007, at 12:26 PM, Stephen Turner wrote:
At Wednesday 3/28/2007 12:43 PM, JJ Asghar wrote:
On Mar 28, 2007, at 11:13 AM, Koen Martens wrote:
JJ Asghar wrote:
Second, when i have an owner change it sends out two emails,
what could
cause that?
Perhaps this is the same scrip
JJ,
There are a couple reasons why this might happen. One, if the same
person is both requestor & owner and the scrip action notifies both.
Another is that the person getting two E_mails is also in a watcher
group and the script also notifies watchers. Look at the userId getting
two E_mails
At Wednesday 3/28/2007 12:43 PM, JJ Asghar wrote:
On Mar 28, 2007, at 11:13 AM, Koen Martens wrote:
JJ Asghar wrote:
Second, when i have an owner change it sends out two emails, what could
cause that?
Perhaps this is the same scrip defined twice, once globally and once
for the specific que
On Mar 28, 2007, at 11:13 AM, Koen Martens wrote:
JJ Asghar wrote:
Second, when i have an owner change it sends out two emails, what
could
cause that?
Perhaps this is the same scrip defined twice, once globally and once
for the specific queue??
I looked into it... i dont think so, it's
JJ Asghar wrote:
> Second, when i have an owner change it sends out two emails, what could
> cause that?
Perhaps this is the same scrip defined twice, once globally and once
for the specific queue??
Best,
Koen
___
http://lists.bestpractical.com/cgi-bin
I started messing with Scrips so i can get email notifications when
new tickets are created, and the owner has changed.
First i have no idea how to get it to send me an email when there is
a new ticket in say my "IT" queue.
Second, when i have an owner change it sends out two emails, what
