I can't remember what transaction type it is so you will have to figure that
out (docs)
but here is what I use for another thing and you should be able to use as a
conditionnal statement
if (($self->TransactionObj->Type eq "Type i can't remember") and
($self->TicketObj->Status eq "rejected")) {
r
When I reject a ticket, the requestor only receives an e-mail with
Subject: [Peviani #72] problem with printer
And inside the body what I decided to write + the original reference
I think it would be useful to have for example the word REJECTED
inserted into the subject line for more clarifica
