To close the thread here, I've changed all the RT accounts to use the AD login name as the username within RT. All's well with the authentication, users can see their tickets in the self-service interface.
On the downside, a new ticket created by an email from a user unknown to the system did not get created with the AD username, but that's because the AD server did not have a value entered for the user's email, a side-effect of having an email service that does not use our AD for any authentication. Thanks for the help! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
