On Thu, Aug 26, 2010 at 05:24:22PM -0600, Sysadmin wrote:
I'm trying to add Custom Fields in the Requester area of the ticket.
I got the first Custom Value, but cannot get the second custom
value?
You appear to misunderstand FirstCustomFieldValue. It is the first
value for the custom field
I'm trying to add Custom Fields in the Requester area of the ticket. I
got the first Custom Value, but cannot get the second custom value?
the first was:
span class=label|/lAccount #:/:/spanbr /
b class=value% ($requestor-FirstCustomFieldValue('Room') ||
loc(No Account # entered for this
Björn,
Yes this worked well and I think I can use this, thank you.
However, how do you list the second custom value? I tried
# span class=label|/lIP:/:/spanbr /
# b class=value% ($requestor- SecondCustomFieldValue('IP Address')
|| loc(No IP Address entered for this user)) %/bbr /
But
Is there a way to linkcustom fields? So, I trying to link custom
field data, so that custom fields like Account #, Customer Equip, Phone
#, that exist in a service ticket and in the user information, will
populate each other, ie in creating a service ticket for a /new
custome/r, the linked
