I'm running RT 4, and we have a external service provider that has their
own RT system. When they create a ticket to us, their RT sends the
notification to the email address associated with our RT. The problem is
that their process is to send a notification on create, then send a message
immediat
On 05/07/2012 16:37, Joseph Moles wrote:
> I'm running RT 4, and we have a external service provider that has
> their own RT system. When they create a ticket to us, their RT sends
> the notification to the email address associated with our RT. The
> problem is that their process is to send a not
On Thu, Jul 5, 2012 at 6:37 PM, Joseph Moles wrote:
> I'm running RT 4, and we have a external service provider that has their own
> RT system. When they create a ticket to us, their RT sends the notification
> to the email address associated with our RT. The problem is that their
> process is t
