Hello list, I'm trying to use the "mandatory" functionnality, and I'm facing a problem.
I have a special queue, let's say "L1". Operators who create a ticket in this queue have some custom fields that I'd like to make mandatory. That's what I did. But as you know, there is two ways to create a ticket : - You can use the button at the top of the page, named "New ticket in" and select the right queue => No problem, the mandatory custom field apears, and we can't validate the ticket until it's filled - You can use the "Quick ticket creation", fill a subject, select the right queue, and click the "Create" button. The ticket will then be created in the queue, and you may manually edit it. The thing is, if you edit this ticket, you're no longer forced to fill the mandatory custom field. But if you fill it once, it then can not return to blank. Do you have any suggestion to make a custom field "always" mandatory? Even if you created a ticket with a blank mandatory field? -- Raphael Berlamont. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
