So I managed to get debug logging working finally. Had to chmod the rt.log file
to get it to write. Here's the pertinent information:
[13962] [Fri Nov 15 15:14:53 2013] [debug]: Attempting to use external auth
service: My_LDAP
I'm not very familiar with Linux or Perl and have mostly been following guides
that I can find from Google in getting RT set up for my company. I'm running a
Ubuntu 13.10 server with RT 4.2 and ExternalAuth (installed via CPAN) to
connect to Active Directory. I've run into roadblocks nearly
