Hi All I have a spam filter in front of my queue. So all new tickets have to pass thru the filter before they make it to the queue. It works fine for most of the tickets. However, once in a while one or two spams that manage to pass through the filter as ham and hence create tickets. It is pretty embarrassing. For regular emails I can just take those emails as it is and then pass it through my spam learner and that works fine too. However, I am not sure how I can do the same for a ticket. I created a SPAM queue and I gave users' right to drop any ticket that is a sure spam and just drop them in that queue. So now what I need is to find a way to take all tickets that are in SPAM queue and run them through my spam learner. I do not know how to do that. Any suggestion would be greatly appreciated!
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