At Tuesday 5/22/2007 09:37 AM, Scott Courtney wrote:
Good morning!
We are trying to set up a scrip that will notify a pager email address when
a ticket is moved *out of* one particular queue, regardless of the destination
queue.
Do I need to go to a custom condition for this? If so, what deter
On Tuesday 22 May 2007 10:03, Helmuth Ramirez wrote:
> Description: QueueTransfer
> Condition: On Queue Change
> Action: Notify Other Recipients
> Template: New Ticket in Queue
> Stage: Transaction Create
>
> The template is a simple message we created letting the helpdesk staff a
> new ticket is
iption:
{ $Ticket->Transactions->First->Content; }
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Scott
Courtney
Sent: Tuesday, May 22, 2007 9:38 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] Need to trigger scrip on ticket moved *out* o
Good morning!
We are trying to set up a scrip that will notify a pager email address when
a ticket is moved *out of* one particular queue, regardless of the destination
queue.
Ordinarily, we could put this on the global scrips, but we only want it to
affect one queue. Since the messages will go t
