Re: [rt-users] New Script

2016-03-03 Thread Anne M. Hammond
What is the Perl macro for the CURRENT Transaction Content? > {$Transaction->Content()} seems to be the initial Ticket Content. I only want the Reply. Thanks, Anne - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14

Re: [rt-users] New Script

2016-03-02 Thread Anne M. Hammond
I see the error in /var/log/messages: Mar 2 15:50:02 rt RT: Template parsing error: RT::Ticket::Requestor Unimplemented in Text::Template::GEN75. (template line 3) #012#012Stack:#012 [/usr/local/share/perl5/DBIx/SearchBuilder/Record.pm:494]#012 [template:3]#012

[rt-users] New Script

2016-03-02 Thread Anne M. Hammond
Hi, We would like to Cc sugar-sales on incoming RT correspondence. The email to sugarcrm would be From: {Requestor}, not RT. I created a new script: Name: Cc sugar-sales Description: Send Cc of original request with Requestor as Sender to sugar-sales Type Perl Content: