I just finish doing this,
use the documentation file
@ /opt/rt4/docs/customizing/articles_introduction.pod
when you create a CLASS mark the checkbox for All Articles in this class
should be listed in a dropdown of the ticket reply page
make sure you set the group permissions to allow users to
We just upgraded our test environment from 3.8.8 to 4.0.5. In 3.8.8, when
you resolved (or replied to, etc...) a ticket, we had the *Select an
Article to include* drop-down option that would use an Article from RTFM
and drop them right in the ticket.
In 4.0.5, I am not seeing this option. When
