2008 18:01
To: Richard Harold
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Noob alert--question about ticket explosion
Richard,
Try looking to see if RT is creating new tickets when a user
Replies
to a ticket. If they do a ReplyAll for a ticket, then RT could very
At 7/23/2008 09:00 AM, Richard Harold wrote:
I don't think this is happening,
If I try to open a ticket before or after a known ticket it comes up
with Could not load ticket 5000 etc
Im stumped. It seems to have calmed down a little lately though
Richard,
What do you get if you do the query
PROTECTED]
Sent: 14 July 2008 18:01
To: Richard Harold
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Noob alert--question about ticket explosion
Richard,
Try looking to see if RT is creating new tickets when a user
Replies
to a ticket. If they do a ReplyAll
[mailto:[EMAIL PROTECTED]
Sent: 23 July 2008 17:10
To: Richard Harold
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Noob alert--question about ticket explosion
Richard,
What do you mean when you say you can't open a ticket before or
after a
known ticket? If you
; Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Noob alert--question about ticket explosion
At 7/23/2008 09:00 AM, Richard Harold wrote:
I don't think this is happening,
If I try to open a ticket before or after a known ticket it comes up
with Could not load ticket 5000 etc
@lists.bestpractical.com
Subject: Re: [rt-users] Noob alert--question about ticket explosion
Richard,
What do you mean when you say you can't open a ticket before or
after a
known ticket? If you are in the Modify Ticket page of ANY ticket, you
obviously have the right to at least see
Hi Guys,
Im new to the world of RT and Open Source, but am in the final stages of
finishing of an RT helpdesk rollout.
One thing that has confused me is all of a sudden when testing the
system with the users, tickets have jumped up from 500 to 1000 now they
are at 4000 odd. I know for a fact
Richard,
Try looking to see if RT is creating new tickets when a user Replies
to a ticket. If they do a ReplyAll for a ticket, then RT could very
possibly be creating a new ticket every time. The ticket queue should be
set to do all the notifications needed and the users instructed to
