Background info:
RT 3.6.4 (with LDAP support added)
RHEL 5
Postgres 8.1 (RHEL standard install)
First off -- I'm a little confused. Do I need to have a scrip in place to send
email to addresses added on the Cc: line (in the web interface)? It doesn't
work either way for
Make sure you have a Notify Others on Comment scrip for that queue.
Matthew Goheen wrote:
Background info:
RT 3.6.4 (with LDAP support added)
RHEL 5
Postgres 8.1 (RHEL standard install)
First off -- I'm a little confused. Do I need to have a scrip in place to
send
Matthew,
Comments default is to go nowhere except to be cataloged in the
ticket history (notice drop-down on comments page reads Comments (not
sent to Requestors).
If you want to make comments on a ticket and have them go somewhere and
reach those listed in the cc of the ticket you need to
