Aaron Guise wrote:
>
> If you are the requestor then RT by default will not notify you as you
> completed the change. However if another user was the requestor then an
> email would be sent out. The way I tested this was to email from an
> external account, take ownership of the ticket and up
If you are the requestor then RT by default will not notify you as you
completed the change. However if another user was the requestor then an
email would be sent out. The way I tested this was to email from an
external account, take ownership of the ticket and update the priority.
This then tri
Friends,
I am an everyday user of RT, and while it takes some time to get used to
I've started to appreciate it's functionality, specially since learning
about scrips. I am, however, stuck at the moment.
What I have is a queue, where I want the requestor to know (by e-mail)
whenever the priority
