Hi,
When a ticket gets logged the requester receives a email with the ticket
number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets
updated by email. Does anyone know the script or have a template to allo
On 01/25/2013 06:48 AM, globo wrote:
Hi,
When a ticket gets logged the requester receives a email with the ticket
number and also the option to reply to the email to update the request.
I need to be able to notify the owner of the ticket when the request gets
updated by email. Does anyone know
On Fri, Jan 25, 2013 at 06:48:23AM -0800, globo wrote:
> When a ticket gets logged the requester receives a email with the ticket
> number and also the option to reply to the email to update the request.
>
> I need to be able to notify the owner of the ticket when the request gets
> updated by em
oes anyone know any way of doing this ?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 25 January 2013 15:56
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notifying Ticket
On Fri, Jan 25, 2013 at 04:27:57PM +, Michael O' Brien wrote:
> I currently have a script setup for the queue , but it doesn't work.
>
> Condition : On Correspond
> Action: Notify Owner
> Template : My Own
> Stage : TranscationCreate
>
> I just need to notify the owner of the ti
