Hi Ervin;
You need to look at NotifyActor in RT_Config or RT_SiteConfig
However If I may suggest the idea of having multi users using the same
login is not a good one ..
Better if you have a queue for you group members and make a defined
search for tickets in their queue ..
Just an idea
Good
I have a situation where I have more than one person logging into the RT
system as the same user. This is so this group of users can see what
tickets are assigned to them.
The issue appears to be that when the owner of that ticket updates the
ticket, the content does not get sent back to the
