On Fri, Nov 30, 2012 at 01:00:54PM +, Nick Fennell wrote:
>Actually, some additional information to this.
>The scrip may in fact be working but from the opposite way to what I
> want/expect.
>When customer correspondence is received, the ticket status (on a resolved
> ticket) is s
Nick,
Did you hear any answers on this request? We are researching the
exact same thing since moving from 3.8.9 to 4.0.5.
On Fri, Nov 30, 2012 at 8:00 AM, Nick Fennell
wrote:
> Actually, some additional information to this.
>
> The scrip may in fact be working but from the opposite way to what I
Actually, some additional information to this.
The scrip may in fact be working but from the opposite way to what I
want/expect.
When customer correspondence is received, the ticket status (on a resolved
ticket) is set to Open.
However, what I want is when correspondence is added to a ticket w
Hi All,
I have a Scrip defined as follows;
Description: On correspond Open Ticket
Condition: On Correspond
Action: Open Tickets
Template: Global template: Blank
Stage: TransactionCreate
This worked on RT3.8.8 but now doesn't work on RT4.0.8
The only item of relevance I can see in the log file;
