I searched through the archives but didn't see anything that may have pertained
to this.
I have two queues: CustomerCare and CCEng (CustomerCare for Engineering). Is it
possible to have one email address for both of these queues so that if a ticket
is moved from one queue to the other it can
To: RT Users
Subject: [rt-users] One email address, two queues
I searched through the archives but didn't see anything that may have
pertained
to this.
I have two queues: CustomerCare and CCEng (CustomerCare for
Engineering). Is it
possible to have one email address for both of these queues so
Hi Matthew;
I think this is default behaviour (unless I misunderstood your
question), as soon as the ticket is created and your customer replies to
the auto-responder, RT will understand this correspondence belongs to an
existing RT ticket based on the subject line (your rt #ticket number)
How would the aliases file be configured for this. As it is, CustomerCare uses
--queue customercare while CCEng uses --queue cceng.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
Hi Matthew;
I think this is default behaviour (unless I misunderstood
Mathew;
How would the aliases file be configured for this. As it is, CustomerCare uses
--queue customercare while CCEng uses --queue cceng.
Trying to keep up with you :¬) , yes cause the email alias can only
point to 1 queue ( as far as I know), however this should n't effect
your
How would the aliases file be configured for this. As it is,
CustomerCare uses
--queue customercare while CCEng uses --queue cceng.
Trying to keep up with you :¬) , yes cause the email alias can only
point to 1 queue ( as far as I know), however this should n't effect
your customer
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Mathew Snyder
Sent: Wednesday, July 25, 2007 10:00 AM
To: Toby Darling
Cc: RT Users
Subject: Re: [rt-users] One email address, two queues
How is your aliases file set up? I haven't added
Matthew;
How is your aliases file set up? I haven't added the CCEng alias to mine and my
responses TO the ticket are getting through however, I'm not getting the servers
responses FROM my ticket.
Is that because of the NotifyActor thingy (sorry can't remember the
actual function), but in
