That's what I've decided to do. The workflow will be bouncing around like
a pinball, though, as scrips and templates change fields and queues. I'm
also thinking about fooling around with TransactionBatch to see if it might
help in this instance. I'm using RT 3.6.3.
Thanks,
Gene
At 04:36 PM
Please disregard if this is a duplicate post. I thought I sent it out last
night but I never saw it on the list.
Hi Kenn,
At 12:35 PM 4/4/2007, Kenneth Crocker wrote:
Why don't you put some code in the IP E_mail template to grab the
transaction value?
I do check for the IP value in
Gene,
Why don't you put some code in the IP E_mail template to grab the
transaction value?
Kenn
LBNL
Gene LeDuc wrote:
Hi All,
I saw a post with a similar issue a while ago, but the solutions offered
don't fit my situation.
I have 2 custom fields, IP and State. IP is a single value t
Hi All,
I saw a post with a similar issue a while ago, but the solutions offered
don't fit my situation.
I have 2 custom fields, IP and State. IP is a single value text field and
State is a single value combo box.
I'm modifying both values using the Basics tab of the Ticket screen. I set
