Hello, We have a setup that involves queues in which only a subset of people can own tickets. The subset that cannot own tickets is the primary group of requestors for that queue. A case came up today where a user requested a ticket in one of these queues (this user cannot own a ticket in that queue, but can see and comment on tickets), and wants to set a reminder for herself for that same ticket.
Their name shows up in the "New Reminder" drop-down along with other owners of that queue (I would imagine RT adds the currently logged-in user to the Reminder list of possible owners?), but then when the reminder is created, nothing happens. No reminder is created, no error message is printed, the ticket display returns as if nothing changed. I would guess this behavior is because this person cannot own a ticket in that queue, and since Reminders are really "tickets" under the hood, the reminder never really happened. I'm wondering, first, whether anyone else has experienced this problem? And secondly, is there a way (or a planned enhancement) where I can add "Own Reminder" as another permission per Queue, which would allow reminders to be created in a queue, but still not real tickets? If not, what code would I have to change to implement a custom permission? RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
