On Wed, Oct 14, 2009 at 08:20:14AM -0400, Kevin Squire wrote:
>We have recently hired an outside company to be our "Tier-One" tech
> support. Every call they
>log sends us an email. We are filtering out the "Escalation" tickets and
> having those one
>added to our Helpdesk RT queue (T
We have recently hired an outside company to be our "Tier-One" tech
support. Every call they log sends us an email. We are filtering out the
"Escalation" tickets and having those one added to our Helpdesk RT queue
(Thanks to procmail). Now we need to parse the subject line of these
Escalated tic
