At 03:28 AM 5/26/2008, Tom Lanyon wrote:
List,
Is there a way to customise Ticket/Create.html on a per-queue basis?
What we would like to achieve: creating a ticket in QueueA may have a
different layout and/or different fields visible than when creating a
ticket in QueueB.
Has anyone done this
On 28/05/2008, at 10:42 PM, Stephen Turner wrote:
We've implemented this by using Attributes to store queue
preferences. You can attach Attribute objects to most RT objects
(Tickets, Queues etc.) - in this case you'd attach them to your
Queue objects.
For example, you could choose an
On 27/05/2008, at 11:25 PM, Todd Chapman wrote:
The queue is known once you get to the ticket Create page, so the
template can have logic to display fields based on the queue.
Thanks, that's what I figured the solution was going to be; just one
big Create.html with lots of logic depending
On 27/05/2008, at 11:24 PM, Roedel, Mark wrote:
Well, queue-specific custom fields are added to the create-ticket
layout
based on the queue you selected.
Based on that, I'd say that the best-case scenario is that your
requirements can be met by configuring custom fields for those
Alternatively you could have a custom web form for creating tickets in a
particular queue and email the data to rt. Wouldn't be much use for
updating tickets however.
Gordon
Mark,
Unfortunately just using custom-fields will not be enough to fulfill
our requirements as we need logic to
We do that at the moment but it has a lot of logic that we would like
to bring into RT itself to keep it as a single system.
Thanks,
Tom
On 28/05/2008, at 11:15 AM, [EMAIL PROTECTED] wrote:
Alternatively you could have a custom web form for creating tickets
in a particular queue and
