We have one tech who prefers the same thing. As a starting point, I
wrote a scrip that makes him added as an adminCC on any ticket that he
owns. So I have it run on Create and on Owner Change and check to see
if the new owner is him, then add him as an adminCC.
Custom action prep:
: Erik Peterson [EMAIL PROTECTED]
To: Paul Hirose [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Per User/Queue Copy of All Ticket Transactions
We have one tech who prefers the same thing. As a starting point, I
wrote a scrip that makes him added as an adminCC
Some of our support staff prefer to get an email copy of everything that
happens on a given ticket or for all tickets in a given queue. I found an
OnTransaction Scrip, but wasn't sure how to attach that to only a specific
ticket, or only a specific queue, and only for certain users (at their
