From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Wendi M.
Sent: Monday, December 02, 2013 12:35 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Custom Status Setup Problems
I am running RT4 and trying to setup a new custom status for "pending" for the
developers. I have added the following to the RT_SiteConfig, did the update,
and restarted Apache.
#Set Custom Statuses
#Attemping to add a "Pending" status
Set( %Lifecycles, default_pending => {
initial => [ 'new' ],
active => [ 'open', 'stalled', 'pending' ],
inactive => [ 'resolved', 'rejected', 'deleted' ],
});
I can then add this Custom Status setting to a particular queue, and it all
looks good. My problem.. I can't resolve the ticket or do anything other than
leave it in the "new" status? Am I missing something obvious here? Thanks!
