Tomas,
Actually, once a CF is created and you "apply" it to a queue, all you
need to do is set the CF privileges to let "Whomever" set that value in
the create screen. Navigate thus; Configuration->Custom Fields->(select
CF)->Group Rights. Once in group rights, you decide who can do wh
Kenn, thanks for your reply.
If you can send some example I would be greatful. Is there any
possibility to set that value before pressing create button? It would be
nice if the creator of the ticket is able to see the preselected values
right after the form with the new ticket is displayed. Is t
Tomas,
When did you want this to happen? At create time? Just write a scrip
with the condition to when you want it to happen (may have to make this
user-defined) and then write an action to set the value of the CF. IF
this is the case and you have trouble with the scrip, I have many
e
Hello,
When I was configuring RT system (version 3.8.2) I wanted to preselect
value in Custom Field (type - select one value). Is there a possibility
to do so? I searched mailing lists for answer to this question but I was
not successful in finding the answer.
Tahnks in advance for your help,
T
