Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

I resolved that issue editing the plugin file "MandatoryOnTransition.pm" (v. 0.09), by doing it accept the Owner field: line 206 line 207 ... our @CORE_SUPPORTED = qw(Content TimeWorked TimeTaken *Owner*); our @CORE_TICKET = qw(TimeWorked *Owner*); our %CORE_FOR_UPDA

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

On Thu, Jul 16, 2015 at 10:05 AM, Murillo Azambuja Gonçalves wrote: > This can not be done here. > In some queues those responsible for sending transactions (including tickets > resolution) are not directly involved in the work of tickets. > > Even I used the scrip "AutoSetOwner" as a basis to cre

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

This can not be done here. In some queues those responsible for sending transactions (including tickets resolution) are not directly involved in the work of tickets. Even I used the scrip "AutoSetOwner " as a basis to create mine. Anyway th

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

Hi, I didn't read everything in your email. :) Have you considered a lifecycle where only the Owner is granted the right to resolve the ticket? -m On Thu, Jul 16, 2015 at 9:34 AM, Murillo Azambuja Gonçalves wrote: > Hi all, > > I'm using RT 4.2.8 and would like to prevent ticket resolution in

[rt-users] Prevent resolution of Ticket that owner is 'Nobody'

Hi all, I'm using RT 4.2.8 and would like to prevent ticket resolution in which the owner is "Nobody". For that I'm doing two steps: * * Change the custom condition of scrip "On Resolve Notify Requestors" to not notify requesters if Owner is 'Nobody':* *Description:* On Resolve Notify Req