Hi Aaron,
you can either force the Owner back to Nobody like Kenn did (this is
possible using OnCreate too) or even better, copy the
/opt/rt3/share/html/Ticket/Create.html to your local directory and
comment out the lines with the owner (I did this for us here and in some
other files to get ri
Aaron,
I reset the owner to "Nobody" when a ticket is moved to a new queue.
Perhaps a little change to that will work for you. Here it is:
Condition: On Create
Action:User-defined
Template: Blank
Stage: TransactionBatch
#
We have a workflow where our customers log in to RT and can create a new
ticket in the Helpdesk Queue. Unfortunately they are currently able to
assign an Owner during the Create process.
I have not been able to find a permission that limits or allows
assigning an owner, it seems to be granted a
