Finally, a question I can answer... In Users, search for annie make sure to
include disabled users, otherwise her name won't show up. select her name, and
check the box grant this user rights.. Then go ahead and work your magic on
the rest of her permissions.
Mike
Jason Marshall
Search users for her email address .. Then edit the entry found for her details
giving her the appropriate rights, privilege etc. You will be able to change
the user name if you wish.
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
Maybe it's just late and I'm having brain fade, but Google is failing me
right now. Maybe what I hope to do is impossible, though it seems like
something people would want to do.
I've got a user, let's call her Annie. She has submitted tickets via
email to at least one queue, so she has an
