I would like to customize my RT (ver 4.0.17) autoreply template to include a count of all tickets that are open or new and owned by Nobody.
It looks like I should build this around: { $Tickets->Count() } I was wondering if anyone had already done something similar and would be willing to share an example? -- Thanks, John Nyhuis IT Manager, Stam Lab 2211 Elliott Avenue 6th Floor, 6S139 Seattle, WA 98121 O: (206)-267-1097 ext 220 F: (206)-441-3033