When building a query, I'm seeing only Custom Fields that are global
in the Query Builder under Display Columns / Add columns.
I want to include a column in the output that includes a Custom Field
that is not global. Anyone know if this is possible and/or why
non-global fields are not listed in
Jeff,
RT doesn't know what non-Global Custom Fields to show you until you select a
Queue to Query from. Because these Custom Fields are assigned to certain
Queues, you have to tell RT which Queues you want to see so it can show you
the Custom Fields available.
Kenn
LBNL
On Mon, Nov 15, 2010 at
Running RT 3.6.3, recently installed. I am assisting our IT
department in the configuration.
Using the web interface, I have created a custom query so that users
can view tickets with recent activity on the at a glance page.
Owner = '__CurrentUser__' AND ( Status = 'new' OR Status =
