Good morning,
Several days ago, I have been executing some queries from mysql.
I have obtained results that web interface doesn't generate. I
would like to know if someone knows it's happening.
The simpler sentence is next:
RT -- Status = 'resolved'
MySQL -- SELECT COUNT(id) as 'TOTAL' FROM
2 possible causes:
1- Merged tickets .. RT will assume 1 ticket for merged ones
2- You do n't have permission on all queues
in Mysql try:
select count(EffectiveId) as TOTAL From Tickets where Status = 'resolved' ;
Regards;
Roy
Alberto Villanueva wrote:
Good morning,
Several days ago, I
