Here is a bit more info from my /var/log/httpd/error_log
[Tue Mar 18 17:33:30 2008] [error]: Couldn't create ticket from
message with commands, fallback to standard mailgate.
Error: Invalid value for status (/opt/rt3/local/lib/RT/Interface/Email/
Filter/TakeAction.pm:504)
[Tue Mar 18 17:33:3
Hi there, just a quick question regarding the 'command by mail'
extension. I am working with someone offsite that is using a non-RT
ticketing system and they currently send email to us for certain
tickets. We are trying to ensure that all tickets go into our
ticketing system so I am working
