Re: [rt-users] Question about ticket bulk update

2013-06-24 Thread Emmanuel Lacour
On Mon, Jun 24, 2013 at 04:35:12PM +0100, Gary Mason wrote: > > When a user clicks on the ticket bulk update link now, they get a screen with > the tickets on and then a very long wait before the list of users is given to > them. Before last week, this list just contained our local users, but n

[rt-users] Question about ticket bulk update

2013-06-24 Thread Gary Mason
HI, I have RT 3.6.7 running on Postgresql 8.3 General performance was very poor, so we did some optimising last week. We added the following indices :- rtdb=# create index groups2_lower on groups(lower(type),instance,lower(domain)); rtdb=# create index users1_lower on users(lower(name)); rtd