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Objet : Re: [rt-users] Question on CommandByMail error
On Fri, Nov 12, 2010 at 10:01:13AM -0800, Kenneth Crocker wrote:
>However, if you're saying the format of the date itself (2010-11-15) is
> wrong, then I am
>wondering what it should be since our "Localiz
On Fri, Nov 12, 2010 at 10:01:13AM -0800, Kenneth Crocker wrote:
>However, if you're saying the format of the date itself (2010-11-15) is
> wrong, then I am
>wondering what it should be since our "LocalizedDate" format is -mm-dd.
That is irrelevant.
The module does not pay attention t
Kevin,
I'm sorry. I know I'm hard to deal with. We don't use timestamp on any of
our dates. We just use dates. Our global system default is time=>0 in our
date format:
*Set($DateTimeFormat, {Format => 'LocalizedDate', Time => 0,});
*So when we want to set a date, we just want the date, hence "Due
On Fri, Nov 12, 2010 at 09:27:16AM -0800, Kenneth Crocker wrote:
>Are you saying the format I use for the date itself is wrong?
Yes. Your format is wrong.
I believe I've said that in each reply (I've snipped them below)
-kevin
> > On Thu, Nov 11, 2010 at 4:12 PM, Kevin Falcone
> <[1]
Kevin,
My apologies. I thought I had been clear. I'm not seeing where the format is
wrong. I looked at the Tools->Offline template and used that as a basis for
my template.
Due:followed by a date
Are you saying the format I use for the date itself is wrong?
Kenn
LBNL
On Fri, Nov 12, 2010 at 9:1
On Fri, Nov 12, 2010 at 09:11:43AM -0800, Kenneth Crocker wrote:
>Actually, I wasn't concerned with a timestamp. I'm more concerned with why
> I'm getting an
>error message even though the ticket fields are updated using
> CommandByMail. That's why I
>included the "debug" info in my l
Kevin,
Actually, I wasn't concerned with a timestamp. I'm more concerned with why
I'm getting an error message even though the ticket fields are updated using
CommandByMail. That's why I included the "debug" info in my last note.
Do you have any ideas on where I can look for the problem?
Kenn
LBN
On Thu, Nov 11, 2010 at 01:53:39PM -0800, Kenneth Crocker wrote:
>[Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due: 2010-11-28'
>
>My question is, can you think of how this might have happened or point me
> in a direction to
>look?
This is not a Timestamp, it is a Date. A T
Kevin,
We ran some transactions with "debug" and this is what we got:
Ok so here is the debug of the process:
[Thu Nov 11 21:38:58 2010] [debug]: Converting 'ISO-8859-1' to 'utf-8' for
text/plain - Subjectless message (/opt/rt3/bin/../lib/RT/I18N.pm:231)
[Thu Nov 11 21:38:58 2010] [debug]: Conve
On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:
>I don't understand 'test suite' nor what 'timestamp' refers to.
The module has a series of tests that are run before a release, and it
passes. That test suite tests Due.
A timestamp is a timestamp, what RT displays dates as by
Kevin,
I don't understand 'test suite' nor what 'timestamp' refers to.
Kenn
On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone wrote:
> On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
> >To List,
> >
> >I'm using CommandByMail and I keep getting this error message, yet the
On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
>To List,
>
>I'm using CommandByMail and I keep getting this error message, yet the
> data is updated:
>
>Failed command 'due: 2010-11-28'
>Error message: (no message)
>
>Due: 2010-11-28
>
>The Duse was mo
Jon,
Actually, I have noticed a couple problems, especially for any Custom Fields
defined as "Text" or "Wiki Text". Whether I use Gmail, Thunderbird, etc. it
only manages to capture the first 76 characters. I think it needs to be
re-worked for those type of CF's to capture all text until it runs i
I don't have anything useful to contribute for an answer, other than "Me
too". I have this exact same issue and I tried every format I could think
of, nothing worked. Eventually I just gave up.
If you figure it out, do let us know (please!)
-Jon
On Tue, Nov 9, 2010 at 10:25, Kenneth Crocker wr
To List,
I'm using CommandByMail and I keep getting this error message, yet the data
is updated:
Failed command 'due: 2010-11-28'
Error message: (no message)
Due: 2010-11-28
The Duse was modified, so why the error message?
I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28; Due
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