On 10/20/2010 07:12 PM, Kenneth Crocker wrote:
Joe,
Actually, you might want to grant some rights globally that you want all
to do and wouldn't affect Queue access, like "ReplyToTicket" and
loading/saving searches.
I have a guideline for rights that we use for just such a thing. If
you're intere
Joe,
Actually, you might want to grant some rights globally that you want all to
do and wouldn't affect Queue access, like "ReplyToTicket" and loading/saving
searches.
I have a guideline for rights that we use for just such a thing. If you're
interested, I'll send it to you.
Kenn
LBNL
On Wed, Oc
On 20 Oct 2010 14:23, Joe Landman wrote:
> So if user j...@xyz.com wants to query the database, they can do it,
> only for the support queue, but not for the other queues?
Yes, you want to grant rights at the queue-level rather than the global
system level. Go to Configuration > Queues > [Selec
Hi folks
We are using RT internally for issue tracking, and starting to use it
for more workflow type things.
At the same time, I am thinking we might want to use it for customer
facing interfaces to bugs (ala web page). But we want to keep the
customer bits and the internal workflow bi
