[rt-users] Queue renaming problem

Hi, I created a queue and later renamed it before any tickets were created in it. Now when any tickets *are* created in it, the old queue name is displayed in the edit page. Displaying the ticket shows the correct queue name. Searches display the correct queue name. It seems to be only the

Re: [rt-users] Queue renaming problem

Scott; Try logout then back in it may solve your problem, the queue list for SelectQueue is cached in session. Roy scott smith wrote: Hi, I created a queue and later renamed it before any tickets were created in it. Now when any tickets *are* created in it, the old queue name is

Re: [rt-users] Queue renaming problem

Scott, Queues are keyed by ID number, not name. The name field is merely a reference or related field. When a ticket points to a queue, it points to the id number and in your instance, that never changed. Searches, however, may have the selection criteria referring to a name and in

Re: [rt-users] Queue renaming problem

Kenneth Crocker wrote: Scott, Queues are keyed by ID number, not name. The name field is merely a reference or related field. When a ticket points to a queue, it points to the id number and in your instance, that never changed. Searches, Yeah, I thought as much however, may have