Hi, I created a queue and later renamed it before any tickets were
created in it. Now when any tickets *are* created in it, the old queue
name is displayed in the edit page. Displaying the ticket shows the
correct queue name. Searches display the correct queue name. It seems to
be only the
Scott;
Try logout then back in it may solve your problem, the queue list for
SelectQueue is cached in session.
Roy
scott smith wrote:
Hi, I created a queue and later renamed it before any tickets were
created in it. Now when any tickets *are* created in it, the old queue
name is
Scott,
Queues are keyed by ID number, not name. The name field is merely a
reference or related field. When a ticket points to a queue, it points
to the id number and in your instance, that never changed. Searches,
however, may have the selection criteria referring to a name and in
Kenneth Crocker wrote:
Scott,
Queues are keyed by ID number, not name. The name field is merely a
reference or related field. When a ticket points to a queue, it points
to the id number and in your instance, that never changed. Searches,
Yeah, I thought as much
however, may have