Hi Wagner, Try to use a real MTA like postfix or sendmail, if you have any error your mail wont be lost since MTA will retry. BTW, How are you creating those tickets? Your logs show us that don't have any recipients but I think its from Scrip3 Notify AdminCC On Create
That line show that your mails was delivered, look at SPAM/Junk folder May 8 21:01:04 RT RT: <rt-3.8.8-3131-1368057663-110.47-3-0@RT> sent To: wag...@sincronismotelecom.com (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315) PS: I don't have experience with msmtp or ssmtp, so this is my guess to hep you. PS: Saw in your signature and im near you, Pacaembu too. De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Wagner Enviada em: quarta-feira, 8 de maio de 2013 21:54 Para: rt-users@lists.bestpractical.com Assunto: [rt-users] Problems with msmtp Hello List, I'm new here, I'm trying to install the RT 3.8 but am having problems with sending emails. Configuration RT_SiteConfig.pm: Set($SendmailPath , "/etc/request-tracker3.8/msmtp_wrapper.sh"); Set($RTAddressRegexp , '^help(-comment)?\@(help|admin)\.(example\.org|ourother\.domain\.com)$'); Set($rtname, 'rt.RT'); Set($Organization, 'RT'); Set($CorrespondAddress , 'rt@RT'); Set($CommentAddress , 'rt-comment@RT'); Set($WebPath , "/rt"); Set($WebBaseURL , "http://RT";<http://RT>); Set($DatabaseType, $typemap{mysql} || "UNKNOWN"); Set($DatabaseHost, 'localhost'); Set($DatabasePort, ''); Set($DatabaseUser , 'rtuser'); Set($DatabasePassword , '*********'); Configuration msmtp.conf: defaults logfile /var/log/msmtp.log account default host smtp.gmail.com port 587 protocol smtp tls on tls_certcheck off auth on user supo...@sincronimotelecom.com<mailto:supo...@sincronimotelecom.com> password ******** auto_from on Error: syslog: May 8 21:01:04 RT RTmailer: CALL /usr/bin/msmtp -nt -oi -t RETURNED 78 May 8 21:01:04 RT RT: <rt-3.8.8-3131-1368057663-110.47-3-0@RT<mailto:rt-3.8.8-3131-1368057663-110.47-3-0@RT>> sent To: wag...@sincronismotelecom.com<mailto:wag...@sincronismotelecom.com> (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315) May 8 21:01:04 RT RT: <rt-3.8.8-3131-1368057663-1446.47-4-0@RT<mailto:rt-3.8.8-3131-1368057663-1446.47-4-0@RT>> #47/306 - Scrip 4 On Create Notify AdminCcs (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284) May 8 21:01:04 RT RT: <rt-3.8.8-3131-1368057663-1446.47-4-0@RT<mailto:rt-3.8.8-3131-1368057663-1446.47-4-0@RT>> No recipients found. Not sending. (/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:382) May 8 21:01:04 RT RT: Ticket 47 created in queue 'General' by Wagner (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671) May 8 21:02:26 RT RT: <rt-3.8.8-3103-1368057746-1625.48-3-0@RT<mailto:rt-3.8.8-3103-1368057746-1625.48-3-0@RT>> #48/312 - Scrip 3 On Create Autoreply To Requestors (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284) msmtp.log: exitcode=EX_UNAVAILABLE Changing the condiguração msmtp.conf for: defaults logfile /var/log/msmtp.log account default host smtp.gmail.com port 465 protocol smtp auth on tls on tls_starttls on tls_trust_file /etc/ssl/certs/ca-certificates.crt #tls_trust_file /etc/ssl/certs/Equifax_Secure_CA.pem user supo...@sincronimotelecom.com<mailto:supo...@sincronimotelecom.com> password ******** auto_from on Error: syslog: time_out Or Changing condiguração the msmtp.conf for: defaults logfile /var/log/msmtp.log account default host smtp.gmail.com port 587 protocol smtp auth on tls on tls_starttls on tls_trust_file /etc/ssl/certs/ca-certificates.crt #tls_trust_file /etc/ssl/certs/Equifax_Secure_CA.pem user supo...@sincronimotelecom.com<mailto:supo...@sincronimotelecom.com> password ******** auto_from on Error: syslog: May 8 21:17:28 RT RT: <rt-3.8.8-4037-1368058648-849.50-3-0@RT<mailto:rt-3.8.8-4037-1368058648-849.50-3-0@RT>> #50/326 - Scrip 3 On Create Autoreply To Requestors (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284) May 8 21:17:28 RT RT: <rt-3.8.8-4037-1368058648-849.50-3-0@RT<mailto:rt-3.8.8-4037-1368058648-849.50-3-0@RT>> sent To: wag...@sincronismotelecom.com<mailto:wag...@sincronismotelecom.com> (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:315) May 8 21:17:28 RT RT: <rt-3.8.8-4037-1368058648-170.50-4-0@RT<mailto:rt-3.8.8-4037-1368058648-170.50-4-0@RT>> #50/326 - Scrip 4 On Create Notify AdminCcs (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:284) May 8 21:17:28 RT RT: <rt-3.8.8-4037-1368058648-170.50-4-0@RT<mailto:rt-3.8.8-4037-1368058648-170.50-4-0@RT>> No recipients found. Not sending. (/usr/share/request-tracker3.8/lib/RT/Interface/Email.pm:382) May 8 21:17:28 RT RT: Ticket 50 created in queue 'General' by Wagner (/usr/share/request-tracker3.8/lib/RT/Ticket_Overlay.pm:671) msmtp.log: May 08 21:07:28 host=smtp.gmail.com tls=off auth=on user=supo...@sincronimotelecom.com<mailto:user=supo...@sincronimotelecom.com> from=www-data recipients=wag...@sincronismotelecom.com<mailto:recipients=wag...@sincronismotelecom.com> errormsg='the server sent an empty reply' exitcode=EX_PROTOCOL Please help me. -- Wagner Mazuchi de Lima Junior 11 3323-5550 wag...@sincronismotelecom.com<mailto:wag...@sincronismotelecom.com> www.sincronismo.com.br<http://www.sincronismo.com.br> Rua Tácito de Almeida, nº 196 01251-010 - Pacaembu - São Paulo - SP
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