Hello Kevin, What do you mean " conflicting Name/EmailAddress match" ? Is attr_map mandatory?
Luciano -----Mensagem original----- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin Falcone Enviada em: segunda-feira, 31 de outubro de 2011 15:19 Para: rt-users@lists.bestpractical.com Assunto: [*****SPAM*****] Re: [rt-users] RES: Re: rt-mailgate error wht ExternalAuth On User Creation by Email On Mon, Oct 31, 2011 at 12:24:02PM -0200, Luciano Ernesto da Silva wrote: > I found just one unprivileged user with the following: > Username: czar...@yahoo.com.br > Email: czar...@yahoo.com.br > RealName: Vanessa Somelastname > > The real name is the same of the requestor that got the error: > "Vanessa Somelastname." The only diference is the email address. > > My guess: ExternalAuth or other subroutine is denying creation of > users with the same RealName. Your attr_match_list says you're uniquing on Name and EmailAddress, not on RealName. If you'd configured attr_match_list to use RealName, then this would explain your problem. What's usually happening is that you have a conflicting Name/EmailAddress match happening in RT (based on your config). > My LDAP attributes: > > 'attr_match_list' => ['Name', 'EmailAddress'], > > 'attr_map' => {'Name' => 'uid', 'EmailAddress' => > 'mail', 'RealName' => 'cn', 'ExternalAuthId' => 'uid'} -kevin > > > -----Mensagem original----- > De: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Kevin > Falcone Enviada em: segunda-feira, 31 de outubro de 2011 11:43 > Para: rt-users@lists.bestpractical.com > Assunto: [*****SPAM*****] Re: [rt-users] rt-mailgate error wht > ExternalAuth On User Creation by Email > > On Mon, Oct 31, 2011 at 09:49:51AM -0200, Luciano Ernesto da Silva > wrote: > > Actually I checked the list of users, I don't have any user with > same name of the requestor. > > Search for the user, don't just read the list of users. The list is > only Privileged users. > > -kevin > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011