Re: [rt-users] RT - API problem with Custom Fields

2008-12-03 Thread Kenneth Crocker
Jerrad, We're on 3.6.4. Thanks. Kenn LBNL On 12/2/2008 1:20 PM, Jerrad Pierce wrote: > Are you still on 3.6, or 3.8? In 3.8 it's cf. rather than cf- > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: htt

Re: [rt-users] RT - API problem with Custom Fields

2008-12-02 Thread Jerrad Pierce
Are you still on 3.6, or 3.8? In 3.8 it's cf. rather than cf- -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial suppo

[rt-users] RT - API problem with Custom Fields

2008-12-02 Thread Kenneth Crocker
TO all, We're having another problem with the API. According to http://wiki.bestpractical.com/view/CliBasics, Custom Fields on a Ticket can be populated via RT::Ticket->Create(). However, we have a Global CF called "Description" that is not being populated, and I suspect other custom f