On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every
character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a�
Fascinating. Does it do this with all html attachments?
That looks suspiciously like full
On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every
character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a�
Fascinating. Does it do
On Mon, Feb 23, 2009 at 2:14 PM, Jesse Vincent je...@bestpractical.com wrote:
On Mon, Feb 23, 2009 at 11:14:00AM -0800, Tom Lahti wrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every
character
in the
Todd and I got further into it. We're using Encode::Guess, which should
handle this. Todd had some promising places to dig for a bug.
Curious: does Encode::Guess handle UTF-16(LE|BE) without a byte order mark?
That would be ... fascinating.
--
--
Tom Lahti
On Mon, Feb 23, 2009 at 6:04 PM, Tom Lahti t...@bitstatement.net wrote:
Todd and I got further into it. We're using Encode::Guess, which should
handle this. Todd had some promising places to dig for a bug.
Curious: does Encode::Guess handle UTF-16(LE|BE) without a byte order mark?
That would
On 19 Feb 2009, at 4:35 pm, Jesse Vincent wrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every
character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a�
Fascinating. Does it do this with all
On Thu 19.Feb'09 at 13:48:48 -0500, Todd Chapman wrote:
Well, what does the database say for content-type? Is the content in the
database 'right'?
Sorry. And thanks again for all the help!
mysql select Subject, Filename, ContentType, ContentEncoding, Headers
from
On Fri, Feb 20, 2009 at 1:04 PM, Jesse Vincent je...@bestpractical.com wrote:
On Thu 19.Feb'09 at 13:48:48 -0500, Todd Chapman wrote:
Well, what does the database say for content-type? Is the content in the
database 'right'?
Sorry. And thanks again for all the help!
mysql
Hmmm. Just noticed this error:
[Fri Feb 20 18:32:55 2009] [debug]: Converting 'UTF-16' to 'utf-8' for
text/html - Re Eprize RPC interface failing on DC registration.htm
(/opt/rt3-devel/bin/../lib/RT/I18N.pm:234)
[Fri Feb 20 18:32:55 2009] [error]: Encoding error:
UTF-16:Unrecognised BOM 78
The attached script and input file trigger the error. I think the
problem is the loop on @lines. The BOM is only in the first line so
the rest is cornfused.
On Fri, Feb 20, 2009 at 1:43 PM, Jesse Vincent je...@bestpractical.com wrote:
Hmmm. Just noticed this error:
[Fri Feb 20 18:32:55 2009]
On Fri 20.Feb'09 at 14:46:49 -0500, Todd Chapman wrote:
The attached script and input file trigger the error. I think the
problem is the loop on @lines. The BOM is only in the first line so
the rest is cornfused.
If you're up for actually rewriting that as a test file that loads the
data
We have an RT instance in a trusted environment. I have the following in
RT_SiteConfig.pm:
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
Set($MaxAttachmentSize , 1000);
I even turned of the HTML scrubber, yet when I attach an html file to a
ticket and then save it back to my
On Thu, Feb 19, 2009 at 10:44:50AM -0500, Todd Chapman wrote:
We have an RT instance in a trusted environment. I have the following in
RT_SiteConfig.pm:
Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);
Set($MaxAttachmentSize , 1000);
I even turned of the HTML scrubber, yet
Thanks for the reply Jessee,
The html no longer displays correctly in the browser after canonicalization.
Suggestions?
On Thu, Feb 19, 2009 at 10:47 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu, Feb 19, 2009 at 10:44:50AM -0500, Todd Chapman wrote:
We have an RT instance in a
The original file when opened up in a browser looks like a formatted web
page. After processing by RT the file look like it is rendered as what looks
like plain text in Safari. In Firefox there are a bunch of weird question
mark characters representing the spaces between characters. FF's page info
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters are between every character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a�
Fascinating. Does it do this with all html attachments?
Correction, the weird question mark characters are between every character
in the original document. Like so:
�h�e�a�d�� � ��m�e�t�a� �h�t�t�p�-�e�q�u�i�v�=�C�o�n�t�e�n�t�-�T�y�p�e�
�c�o�n�t�e�n�t�=��t�e�x�t�/�h�t�m�l�;� �c�h�a�r�s�e�t�=�u�n�i�c�o�d�e���
� ��m�e�t�a� �n�a�m�e�=�P�r�o�g�I�d�
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
On Thu, Feb 19, 2009 at 11:35 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:33:25 -0500, Todd Chapman wrote:
Correction, the weird question mark characters
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
Now we're getting somewhere. Was it attached to a mail as an
attachment? If so, what do the headers for the original
It was attached using the web interface.
On Thu, Feb 19, 2009 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
generated by Word. (I know, I know)
It was attached in the web interface on the Create.html page. (Not a custom
field)
On Thu, Feb 19, 2009 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:42:42 -0500, Todd Chapman wrote:
According to FF the original file has an encoding of UTF-16LE. It was
On Thu 19.Feb'09 at 11:55:19 -0500, Todd Chapman wrote:
It was attached in the web interface on the Create.html page. (Not a
custom field)
And what headers is RT serving it out with? Is RT announcing it as utf8?
Is that stored in the database as content-type?
If you save the raw data
On Thu, Feb 19, 2009 at 12:29 PM, Jesse Vincent je...@bestpractical.comwrote:
On Thu 19.Feb'09 at 11:55:19 -0500, Todd Chapman wrote:
It was attached in the web interface on the Create.html page. (Not a
custom field)
And what headers is RT serving it out with? Is RT announcing it
meta http-equiv=Content-Type content=text/html; charset=unicode
I don't know how FF figures out that it is UTF-16LE.
I'd recommend starting in lib/RT/I18N.pm sub SetMIMEEntityToUTF8.
instrument there.
On Thu, Feb 19, 2009 at 1:48 PM, Todd Chapman t...@chaka.net wrote:
On Thu,
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