I've tried a few different things I've found online to add a status in
addition to 'new', 'stalled', etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver an
Patrick,
We added "pending QA" and "QA approvd" (you are limited to 10 char), by
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc
like this:
"*...@activestatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;"
*Then, the only other thing yo
, 2009 10:29 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - How to change the available Status options?
I've tried a few different things I've found online to add a status in addition
to 'new', 'stalled', etc.
One site suggested
