, 2009 10:29 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - How to change the available Status options?
I've tried a few different things I've found online to add a status in addition
to 'new', 'stalled', etc.
One site suggested
Patrick,
We added "pending QA" and "QA approvd" (you are limited to 10 char), by
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc
like this:
"*...@activestatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;"
*Then, the only other thing yo
I've tried a few different things I've found online to add a status in
addition to 'new', 'stalled', etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver an