Hi Thomas,
Thanks for this. We're not ready yet to move to RT4 as we have other
dependant systems (billing, reporting) that will need to be upgraded to work
with RT4.
Conceptually I think forwarding an entire ticket is OK as an attachment, but
forwarding a single comment should not be - it should
On 09/07/2011 11:47 PM, Chris Herrmann wrote:
> is there a way of making the forward transaction / ticket function
> forward the content in the way that it was initially generated, rather
> than as an attached eml file? So the text content of a transaction
> should appear as inline text, and any at
Hi all,
is there a way of making the forward transaction / ticket function forward
the content in the way that it was initially generated, rather than as an
attached eml file? So the text content of a transaction should appear as
inline text, and any attachments should appear as attachments, rathe
