On 11/23/2012 01:43 AM, vmos wrote:
I tried that thanks, but what's puzzling me is that if I take out the
$self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
ignoring the user defined action
The User Defined code is only run if the Condition or Action is User
Defined. If
I tried that thanks, but what's puzzling me is that if I take out the
$self-TargetObj-SetStatus('open'); it still opens the ticket, as if it's
ignoring the user defined action
Joachim Thuau-4 wrote
It might just be a typo (targetObj? Replace with ticketObj?)
Jok
On Nov 22, 2012, at 10:57
Good afternoon, as I'm sure you know RT has a feature wherby if somebody
replies to a ticket that has already been resolved, it gets automatically
re-opened.
That's grand, but I want to add a function so that if such a ticket does get
re-opened, it also gets assigned to nobody, so that it goes
It might just be a typo (targetObj? Replace with ticketObj?)
Jok
On Nov 22, 2012, at 10:57 AM, vmos pcbad...@gmail.com wrote:
Good afternoon, as I'm sure you know RT has a feature wherby if somebody
replies to a ticket that has already been resolved, it gets automatically
re-opened.
That's
