I've gone down the phase 1 route with building a web submission system
for RT customized to our organization using the commandsbyemail
extension. Oddly, I am having periodic problems with it where, some
times, the commands do not get recognized (my guess is that the
developer who created the
A further comment, custom fields for tickets can be added according to the
documentation here:
http://search.cpan.org/~dmitri/RT-Client-REST/lib/RT/Client/REST/Ticket.pm#CUSTOM_FIELDS
this appears to be inherited from the REST::OBJECT which means REST::USER
should be able to inherit it also, but
Hey everyone, looking for a PERL API to query the RT db, specificly to
search for a user see if he is there and if not add him.
Can anyone give me some recommendations and possibly an example? is
RT::Client::REST::User what i should be looking at? using search does not
seem to work
Thanks
Has anyone ever worked with the API on a machine other than the RT
server? We're looking at have apps on another machine interact with
RT. If I point the local installation (not RT server) at the RT server
MySQL DB, will I have full access all the features that the API allows?
Thank you,
Micah
@lists.bestpractical.com
Subject: [rt-users] RT API on another system
Has anyone ever worked with the API on a machine other than the RT
server? We're looking at have apps on another machine interact with
RT. If I point the local installation (not RT server) at the RT server
MySQL DB, will I have
TO all,
We're having another problem with the API. According to
http://wiki.bestpractical.com/view/CliBasics, Custom Fields on a Ticket
can be populated via RT::Ticket-Create(). However, we have a Global CF
called Description that is not being populated, and I suspect other
custom
Are you still on 3.6, or 3.8? In 3.8 it's cf. rather than cf-
--
Cambridge Energy Alliance: Save money. Save the planet.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial
Stephen Turner wrote:
Quick question - in what circumstances would these method calls
return different values for the same ticket object $ticket?
$ticket-CustomFields
$ticket-QueueObj-CustomFields
Just a guess but I could imagine this returning different results if
there is (are) global
Quick question - in what circumstances would these method calls
return different values for the same ticket object $ticket?
$ticket-CustomFields
$ticket-QueueObj-CustomFields
Thanks,
Steve
___
