Kenneth Crocker wrote: > To all, > > > > We are currently testing 3.6.4 and I was playing with privileges > and took away the "watch" right from requestors. I created a test > ticket with a requestor who is in 1 group and that group could not do > anything except "TakeTicket" and "SeeQueue". No other rights at all > for any group, role or system. When I change the status on the ticket, > the scrip for that change initiated and the requestor still got an > E_mail. I thought that if you did not have the "WATCH" right, you > would not receive E_mails. This person also is NOT a watcher on the > Queue either. Anyone have experience with this right? > > > Kenn > LBNL
Hey Kenn, You'll need to change the 'scrip' that causes this to happen. It's located in configuration->global->scrips, depending on your setup there should be something that updates the requestor on correspondence. ( others correct me if I'm wrong ) I think of the privileges like this; they tell what a user can do, not what RT does. The scrips tell RT what to do, you could easily set them up to send an email to someone who has no privileges or is not even in RT's configuration. If you have a situation where you don't want particular users to receive updates, you could do a few things. Use their email address as their username and leave the email blank or fill it in with some other value. Or you could modify the scrip condition to check to see if the user is a watcher. There is probably another way of doing that as well... .r' _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com